Terms of service

Article 1 (Purpose)

These Terms set forth the rights, obligations, and responsibilities between Playke Inc. (“Company”) and users in connection with the use of the emotion-logging app “Melo” (“Service”).

Article 2 (Non-Medical Service Notice)

  1. This Service is not a medical service. Melo does not provide professional medical advice, diagnosis, treatment, or prescriptions.
  2. Any information in the app and all AI-generated responses are for general information and self-reflection only and are not a substitute for the judgment of qualified professionals (e.g., physicians or licensed mental-health professionals). Always consult a professional before making any health-related decision.
  3. In a crisis or emergency (risk of harm to self or others, sudden worsening of symptoms), do not use this Service. In a crisis or emergency (e.g., risk of harm to self or others, sudden worsening of symptoms), do not use this Service. Contact your local emergency number or a crisis hotline immediately.
  4. Melo is not designed or certified as a medical device under the Medical Devices Act and does not provide professional counseling services. AI responses are automatically generated and may be inaccurate or inappropriate; use them for reference only at your own discretion.

Article 3 (Definitions)

  1. “Service” means the mobile application “Melo” that records and analyzes users’ emotions and thoughts.
  2. “User” means any person who uses the Service under these Terms.
  3. “Paid Service” means additional features available by subscription or separate payment.
  4. “Basic User” means a user who installs and uses the app without sign-up.
  5. “Subscriber” means a user who uses server-based features through paid subscription.

Article 4 (Effect and Amendments)

  1. These Terms take effect when posted in the Service or on the app store page.
  2. The Company may amend these Terms within applicable law and will provide prior notice of changes.

Article 5 (Conclusion and Termination of Agreement)

  1. For Basic Users, the service agreement is formed when the app is installed, without sign-up.
  2. For Paid Services, the agreement is formed upon completion of the relevant payment process.
  3. Users may stop using the Service at any time; subscription cancellation follows each app store’s policy.

Article 6 (Service Contents and Conditions)

  1. The Service provides features such as emotion logging, analysis, AI-based feedback, and emotion statistics.
  2. Basic Users store records only on their device; with a subscription, records are stored on servers via anonymous authentication.
  3. Server-based features are provided only during the subscription period and may be limited after cancellation.
  4. The Company may change part or all of the Service for operational or technical reasons.

Article 7 (Subscriptions and Fees)

  1. Paid Services are offered as monthly or yearly subscriptions, or per-session products.
  2. Prices, payment terms, and refund rules follow separate notices within the Service.
  3. The Company may change prices without prior notice; changes do not apply to existing subscribers.

Article 8 (Refunds and Cancellation)

  1. Within 7 days of subscription and with no usage, a full refund is available.
  2. Otherwise, a partial refund is issued after deducting the regular price for months used.
  3. For discounted annual plans, refunds may be none or partial.
  4. Refunds are processed under app store policies; the Company has no separate mediation authority.

Article 9 (User Rights and Obligations)

  1. Users must use the Service properly and shall not:
    1. steal others’ information,
    2. attempt unauthorized access or attacks on servers or the Service,
    3. conduct commercial activities unrelated to the Service’s purpose.
  2. Users are responsible for backing up and securing their own data.
  3. Paid users should check subscription status frequently and pay attention to auto-renewal.

Article 10 (Company’s Obligations)

  1. The Company endeavors to provide continuous and stable Service.
  2. The Company implements technical and administrative measures to protect users’ personal and record data.
  3. The Service may be temporarily suspended for maintenance or emergencies, with prior or subsequent notice.

Article 11 (Personal Data and Records)

  1. The Company collects only minimal personal data and uses anonymous authentication even for paid features.
  2. Basic Users’ data is stored only on the device; the Company does not store or view it on servers.
  3. Subscribers’ data is stored on servers via anonymous authentication; the Company does not view such data.

Article 12 (Service Termination and Agreement Cancellation)

  1. The Company may terminate the Service for unavoidable reasons and will give at least 30 days’ notice.
  2. Users may stop and delete the Service at any time; deleting the app removes all local data.
  3. Data stored on servers may be deleted within a certain period after subscription expiry.

Article 13 (Dispute Resolution and Governing Law)

  1. These Terms are governed by the laws of the Republic of Korea.
  2. Disputes shall be resolved by mutual consultation; failing that, the competent court is the Seoul Central District Court.

Addendum

These Terms are effective from July 1, 2025.